Tech help for seniors · Phones · Tablets · Computers
Bring whatever has been bugging you. We'll work through it together, at your pace, so you can do it yourself next time.
Things people bring to a session
Not on the list? Book anyway. If it plugs in or has a screen, we can look at it together.
- Video calls with the grandkids
- Too many passwords
- "Storage full" warnings
- Suspicious texts and emails
- Sending photos
- Setting up a new phone
- Online banking and shopping
- Making text bigger
- Wi-Fi and printers
- Apps you were told to download
How the 45 minutes go
- 0–10minWe talk it throughYou tell us what's going wrong and what you'd like to be able to do.
- 10–35minYou do it, we guideWe explain each step in plain words and repeat it until it feels easy.
- 35–45minNotes to keepWe write down the steps together so you have them for next time.
Before you come, jot your questions in a notebook and charge your device. See what to have ready.
No pressure. No judgement. No rush.
- We never ask for your passwords.When one is needed, you type it in yourself.
- You stay in control of your device.You do the tapping. We sit beside you and explain each step.
- If something doesn't make sense, we'll explain it another way.Ask as many times as you like. We go at whatever pace suits you.
Why not just ask the family?
Your family loves you. They're also busy, and they often take the phone, fix it in three seconds and hand it back. Nobody learns anything, and both sides end up frustrated.
Gentle Click is tech help without the sigh. We show you how, step by step, so you can do it yourself next time. You're never a bother here.
Meet William
I'm William Malk, and every session is with me. I've spent over ten years fixing computers and helping people feel at home with their tech.
- 10+years of hands-on tech support
- 4,000+people helped with their tech
- A+CompTIA certified computer technician
A big thank you to William! He gave me so many light bulb moments and finally made the tech I need make sense.
Questions people ask
How long is a session, and what does it cost?
Every session is 45 minutes, and you pay by the session, never by the hour. Online sessions are £45, and home visits, where available, are £60. A package of four sessions, paid once, costs a little less each. New clients also get 20% off their first 3 single sessions with a welcome code. See all rates.
Do you come to my home?
Yes, in and around London and San Diego. Online sessions over a simple video call work from anywhere.
What should I have ready for my session?
- Your questions, big and small, written in a notebook. We'll work through them together, in the order that suits you.
- Your phone, tablet or computer, charged or plugged in.
- Come rested and fed, with a cup of tea or coffee if you like.
- Your reading glasses, if you use them.
Forgot something? Don't worry. We'll work with what you have.
Will you ask for my passwords?
Never. Your device stays in your hands, and when a password is needed, you type it in yourself.
What if my problem isn't on the list?
Book anyway. If it plugs in or has a screen, we can look at it together. Windows, Mac, phones and tablets are all welcome.
Who will I be working with?
William Malk, our founder, every time. He's CompTIA A+ certified, with more than ten years of hands-on tech support. Meet William.
